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In the first step, you must use ProProcess Reporting to check whether the process was created at all. If this is not the case for processes that are to be started automatically, it can be assumed that the start or autostart conditions are not (completely) fulfilled. If, on the other hand, the process was either started manually or selected during automatic startup, a product error is obviousprobable.
The process status provides further information:
Undefined “Undefined”: In all probability, no SAP Business Workflow was started. It is also possible that a workflow was started but stopped immediately with an error.Incorrect
“Started”: If the process has no assigned workflow ID then same as “Undefined”.
“Erroneous”: An SAP Business Workflow was triggered, but an unexpected error occurred.
First, check the Troubleshooting Widget as described in Troubleshooting whether a issue is detected or a solution is available.
The workflow ID is required for further analysis. This can be determined in the Basic Data . If the status is "Incorrecterroneous", you can continue with the analysis of processes with errors.
Analysis of
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processes without assigned workflows
If the problem occurs after an import, a process version may not have been activated or the workflow template may not have been imported correctly. You can use transaction SWDM to display the transported workflows. To do this, the option Transport Workflows must be activated in the Other tab.
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Analysis of processes with errors
If a process has the status "error", an unexpected error occurred during processing. ProProcess provides tools for troubleshooting. In this way, known problems in particular can be solved semi-automatically (e.g. missing agents). In the case of unknown errors, it is always possible to restart the process. This is also possible via the surface of <%PRODUCTNAME%> with corresponding rights. Alternatively, processes with errors can also be restarted using transaction SWPR.
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Display log
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Continue the analysis in Troubleshooting - Process Flow.