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In case of an error (but ideally also in case of warnings) the import logs must be checked to narrow down the error.
Dependencies and/or import instructions not taken into account
For the installation of products it is necessary that all dependencies are fulfilled. ProNovia provides a specially developed tool for the installation of products, which checks all product kits for their dependencies before the transports are added to the import queue. Due to the strong dependencies between objects, importing a single job will cause objects outside the job to be regenerated as well. This can also lead to problems, which is why all transports must always be imported at the same time during a product upgrade.
The entire installation and upgrade process is described in the Solution overview, Glossary, Quick Reference and must be followed.
Incompatible objects
During the internal release process, all ProNovia products go through a series of checks. These include dependency checks to ensure that products do not reference other products that may not be available to customers. Likewise, each reference to an SAP standard element is checked to exclude the use of non-core objects.
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In such cases, the log describes in detail which objects are faulty and why. Check whether these are objects from ProNovia. This can be recognized by the namespace /PRONOVIA/ or /PCH/. Create a ticket in the ProNovia Support Center so that specialists can take a closer look at the issue if it is a ProNovia object.
Deadlocks
So-called deadlocks can occur during import. In this case several processes try to change the same data. Such errors can never be completely excluded and cannot be influenced by ProNovia. In the SAP knowledge base article 1454536 describes the problem and also a possible parameter to reduce the occurrence.
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1454536 - Deadlock on table REPOSRC when importing into running system
2793192 - Avoid deadlocks on table REPOSRC during parallel import
3204136 - Transport import error - sql error: 133 transaction rolled back by detected deadlock
Errors in the transport system
Occasionally, errors occur during import caused by technical problems in the transport system. ProNovia has no influence on such errors. Such errors can have a wide variety of causes. They can be errors of SAP programs but also of the components R3trans or tp, which are necessary for the import. In a first step it is recommended to restart the import again. If the same error occurs again, check the SAP knowledge base to see if there is a solution.
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