Content of Support Tickets

It is essential that the error is described in detail, including

System information

The information can be generated automatically, see

Create System Information

Runtime errors/dumps

If a runtime error occurs, export the runtime and attach it to the ticket, see

Export Runtime Error

Description of the problem

• Which system/client is affected?

• What transactions were used?

• Is the problem recurring?

• What happened?

• What was expected instead?

Reproduction

• Describe step-by-step what led to the error

  • Ideally, you should document your steps with screenshots or videos

Priority High

• The priority high should only be selected if the error affects the productive operation